Welcome to our shipping policy page! We’re committed to delivering your orders efficiently and securely. Below, you’ll find all the details about our shipping options, delivery times, and related policies.
1. Shipping Destinations
We proudly ship to the following regions:
- United State of American
- If your location isn’t listed, feel free to contact our support team at support@gocilico.com.
2. Shipping Methods & Costs
We offer the following shipping options:
- Standard Shipping:
- 5–10 business days
- Cost: Free for orders over $500
- Express Shipping:
- 5–10 business days
- Cost: Calculated at checkout based on your location
Note: Shipping rates and delivery times may vary based on your location and the weight of your order.
3. Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
4. Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use that number to track your shipment.
5. Taxes & Duties
For international orders, customs duties, taxes, and import fees may apply. These are the responsibility of the customer and will be calculated at checkout or upon delivery.
6. Shipping Restrictions
Please note:
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some items may have shipping restrictions due to size, weight, or legal regulations in certain regions.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our support team at support@gocilico.com within 3 days of receiving your order. We’ll work with you to resolve the issue promptly.
Need Help?
If you have any questions or special requests regarding shipping, our support team is here for you. Reach us at support@gocilico.com.